WE ARE HERE TO HELP
Help and support
Need help with Trycho.AI? Contact us about your account, microscope, image analysis, reports or service access. No sign-in is required.
Contact Polwell
Please use “Trycho.AI support” as your email subject so we know which application your request concerns.
Polwell Sp. z o.o. · Ołowiana 12, 85-461 Bydgoszcz, Poland
What should I include?
- A short description of the issue and the steps that lead to it.
- Your phone or tablet model, operating system and app version.
- Any error message and the approximate time the issue occurred.
Do not send passwords, sign-in codes, or client personal data or photos. Remove personal information from screenshots before attaching them.
Instructions and frequently asked questions
I cannot sign in
Use the same sign-in method you chose when creating your account. If the issue persists, contact us. You do not need to sign in to the portal to receive help.
I need help with my microscope
Check that your microscope is charged and switched on. Connection, focus and image preparation instructions are available in the app’s Help section and in the salon portal after signing in.
I have an issue with analysis, reports or access
Tell us at which step the issue occurs. You can check your access status and remaining analysis allowance in the Subscription section. Do not include client personal data in your request.